PCV Drivers CPC Disability Equality Training Course

In a classroom and outdoor/yard setting and includes the following:

• Awareness of and appropriate responses to passengers with physical, sensory (hearing and visual), hidden or learning disabilities.
• Barriers faced by a person with a disability and persons with reduced mobility, including attitudinal, environmental/physical and organisational barriers.
• How to recognised assistance dogs.
• How to handle wheelchairs and other mobility aids carefully so as to avoid damage (if any, for all staff who are responsible for luggage handling).

At the end of the course the attendee’s will have the necessary knowledge and understanding of the people with disabilities.

Also the existing barriers, how to help providers better service and create a better inclusive culture.

According to the Confederation of Passenger Transport UK (CPT)’s view, on the CPT Compliance Manual (Chapter 3, Drivers), the Disability Equality Training course should be a requirement to be provided to non-driving staff (inspectors and staff who answer telephone enquiries or written communications from customers).

In addition, supervisory and managerial staff who deal with passengers or issues relating to passengers would come into scope.